Discription

About Tata 1mg

India’s leading consumer health platform offering e-pharmacy, diagnostics, e-consultation, and offline pharmacy services. Tata 1mg focuses on accessible, understandable, and affordable healthcare.

Learn more: https://www.1mg.com/aboutUs

Team Overview

Responsible for best-in-class in-store pharmacy operations, diagnostics, e-consultation, and delivering excellent customer experience. Works closely with Warehousing, Merchandising, and Marketing.

Key Responsibilities

Financial & Sales Performance:

• Achieve daily sales targets, including private label, BigBasket, generics, high-margin, and diagnostics.
• Develop partnerships with local doctors, gyms, salons, grocery stores.
• Ensure prescription reminder and follow-up calls to customers.
• Maintain commitment registers and timely order closure.

Omnichannel Business:

• Ensure zero pushback and 100% TAT compliance on omnichannel orders.
• Conduct root cause analysis of issues and guide corrective actions.

Team Management & Training:

• Motivate and manage team performance, attendance, and rosters.
• Set clear targets and incentives.
• Conduct daily reviews and knowledge training.
• Guide professional telephone and WhatsApp communication.
• Nominate team members for central training.

Customer Service & Experience:

• Maintain team grooming and etiquette.
• Ensure timely responses (within 15–20 mins) to in-store and remote customer inquiries.
• Build long-term customer relationships.

Inventory Management:

• Ensure 100% accuracy in inventory inwarding and SKU placement.
• Remove expired, near-expiry, non-moving items daily.
• Conduct physical SKU audits and dispense accurately.
• Train team on inventory accuracy and prevent theft/pilferage.
• Manage inventory issues and local demand forecasting.

Marketing:

• Plan and execute outdoor marketing campaigns with team.
• Monitor and promote current offers and initiatives.

Required Qualifications & Skills

• Bachelor’s degree or Diploma in Pharmacy with 5-8 years of relevant experience.
• Valid State Pharmacy Council registration.
• Strong communication and customer service skills.
• Proficient in computers and pharmacy software.
• High attention to detail, multitasking ability, and ethical conduct.

Why Join Tata 1mg?

• Exciting growth environment blending Tata legacy and 1mg’s startup dynamism.
• Opportunity to work in a prestigious brand focused on healthcare innovation.
• Equal opportunity and inclusive employer.